OUR POLICIES

Here is a list of our policies. These are also listed in our daycare contract.

Prior to the start of care, a deposit and a payment for the first two weeks are required. The amount of these payments will be based on the agreed-upon rate and will be discussed during your initial video call or in-person tour.

In accordance with health regulations, children exhibiting signs of illness are not permitted to attend daycare. To ensure the health and safety of all children, please keep your child at home if they show any symptoms, not limited to: coughing, sneezing, runny nose, fever, sore throat, vomiting, severe diarrhea, allergies, or a contagious rash. A doctor’s clearance may be required if necessary.

SUBJECT TO LATE FEES!

Late Pick-Ups: Our operating hours are from 7:00 AM to 7:00 PM, Monday through Friday. A late fee of $40 will be assessed for pickups occurring after your agreed-upon time or 7:00 PM, whichever is earlier. This fee is payable upon pickup.

Late Payments: We are flexible in terms of payment frequency (weekly/bi-weekly/monthly), however payments are due according to the agreed-upon schedule. For cash-paying families or those with parent fees on their subsidized programs, a late fee of $25 per day will apply to payments made after the due date. Please ensure payments are made on time.

We observe the following holidays: New Year's Eve, New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Veteran's Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day. Note that we are closed on these days and all holidays are paid.

If you wish to discontinue care, a 30-day written notice and full final payment for the remaining care period are required. This notice allows us to effectively conclude services and manage transitions.

Payment is still required for any missed days or absences as your child’s spot will be held.

We reserve the right to terminate the daycare contract under any condition without notice. This includes consistent late pick-ups, persistent late payments, or behavioral issues that compromise the safety and well-being of other children, such as fighting, biting, hitting, or frequent tantrums. A warning will be issued, but continued issues may result in immediate termination of the contract.

Please ensure you are familiar with and adhere to these policies to facilitate a smooth and positive experience for all parties involved.